When you first Sign In to Cargo, you’ll be prompted to complete Software Setup.

If you've already completed Software Setup but would like to connect to a new software, go to your Account Settings and select Add New Software within the Software Settings section.

IMPORTANT: Each time you connect a new 3D software or version, ensure that the 3D software is completely shut down before adding the software.

When you launch Add New Software, Cargo will first search for available 3D software on your computer.

Cargo can only locate 3D software versions and projects that have been previously opened on your device.

If you've recently downloaded a different version of your 3D software, please open the software and project at least once before attempting to install the Cargo plugin within that version.

During this step, ensure that your 3D software is closed and not running.

This process may take up to a minute before a drop-down menu becomes available.

Cargo will automatically install the latest version of the Cargo plugin to the necessary folders for your 3D Software. When the installation is complete, you'll then open the 3D software that you just connected.

Once the plugin is installed, you’ll need to open your 3D Software and activate the plugin within your 3D Software.

The modal shown below does not automatically enable the plugin within your 3D software, so once you see this screen, please open your 3D software and follow the guides we've created for each software.

For step by step on how to active Cargo within your 3D Software, you can see our guides on:

The Software Setup process is complete. Cargo will set your newly connected software as the default option.

If you do run into any error messages during software setup, check out our Troubleshooting Guides.

Here are some common errors that may occur:

If Cargo is unable to locate your 3D Software in the Select Software step of Basic Setup, you may need to use Advanced Setup.

This issue typically arises when your 3D Software is saved to a hard drive or folder location that differs from the default installation.

To access Advanced Setup, click "Advanced Setup" at the bottom of the "Select Software" step of Software Setup.

IMPORTANT: Each time you connect a new 3D software or version, ensure that the 3D software is completely shut down before adding the software.

From this point, you'll need to select the 3D software you want to set up. Then, click the Application File entry box and navigate to the .exe file for your 3D Software.

For example, with Blender, you would select the “blender.exe” file typically saved to C:\Program Files\Blender Foundation\Blender 3.3

After locating the file, click "Install Plugin."

If Cargo successfully locates your 3D Software, you can proceed with the rest of the steps in Basic Setup.

If Cargo cannot find your 3D Software, make sure you are using a supported 3D software and renderer.

Please note that Cargo only supports Blender downloaded from blender.org and Unreal versions downloaded from the Epic Games Launcher.

For a full list of supported 3D software and render engines check out the following article:

Supported 3D Software / Render Engines

If you're still experiencing issues connecting Cargo to your 3D software, be sure to follow the troubleshooting steps in the following guides:

Still experiencing issues getting set up? Start a chat using the messenger icon or get support at info@KitBash3D.com.