To connect Cargo to Unreal, first, make sure you're using a supported version of Unreal before attempting software setup.

Supported 3D software and render engines

You can view a step-by-step video of connecting Cargo to Unreal HERE.

Ensure Unreal is completely shut down and follow the Basic Software Setup guide:

Step 1

Step 2 & 3

Step 4
After you have selected your version of Unreal, Cargo will install all necessary files to your computer and prompt you to activate your plugin within Unreal.
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When you see the window above, please move over to Unreal to enable the Cargo plugin

From the main menu in Unreal, go to Edit > Plugins ti open the Plugins menu

Find the Cargo plugin using the list on the left of the screen.
Alternatively, enter Cargo in the Search box to search for all plugin names and descriptions that contain this term.

​To enable the plugin, click the checkbox next to it

Please note the location of the Cargo plugin in the toolbar.

You can connect/disconnect the project plugin by clicking the Cargo icon in your toolbar.

And that’s it!

Unreal is connected to Cargo. You can now import assets directly to your scene.
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If Unreal is still not detected by Cargo, run “Verify” on your installs of Unreal in the Epic Games launcher.
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Once complete, connect Cargo to Unreal using the steps above. That should resolve the issue.

Ensure your version of Unreal is supported : Cargo Supported Software

Try Advanced Setup and help Cargo locate your UnrealEditor.exe

If the Cargo Plugin does not show up in your toolbar, ensure that the plugin is enabled.

You can access the Plugins settings in Unreal by accessing these menu actions:

Edit > Plugins > KitBash3D

If you would like to change which project Cargo is connected to, you can disconnect Cargo from the currently connected project and connect it to a new one.

Please ensure at any given time that only one project is connected, otherwise Cargo may not correctly send models and materials into the right project.

By deleting old Cargo plugins, it ensures that future updates to the Unreal plugin are successful and Cargo can connect to the correct version of Unreal.
If you've been with Cargo since the beginning, you may still have the deprecated plugin hanging around.

To delete the previously installed Cargo Project-based plugins, you'll navigate to where your Unreal Projects are located.

Inside each folder, there will be a "Plugins" folder.

Once you navigate into the "Plugins" folder, you'll see the "Cargo" folder for our project-based plugin.

You'll want to then delete the folder. By doing so you'll clear the plugin from that project, and this will ensure that our Engine-wide plugin will work well and be properly updated.

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If you've successfully enabled the Cargo plugin within Unreal but are receiving an error message after attempting to import an asset, please review the below steps.

First, ensure you're using a supported version of Unreal.

Completely removing all associated Cargo files will ensure that a reinstallation of Cargo is successful at resolving your issue.

If the above steps do not allow you to import an asset into Unreal after a reinstallation, locating and sending our support team the logs will be helpful for the team to see what's going on behind the scenes.
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Take the below steps

We'll get back to you as soon as our team is able to review the logs.

Email info@kitbash3d.com

Once our team is able to review the logs, we'll get back to you with more information about the issue you experienced.

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