If you're new to Cargo
To use Cargo, first you'll need to install the Cargo application on your computer.
Cargo is a desktop-based application available on Windows and macOS* devices.
Additionally, the following system requirements apply:
Windows
PC running Windows Operating System 10 or later
Minimum internet connection speed is 20mb/s
Minimum 15 GB free disk space per Kit
CPU: 6 Core Processor
GPU: 8gb of VRAM
RAM: 32gb
Monitor Resolution: 1920x1080
Mac
Mac running OS11 Big Sur or later
Minimum internet connection speed is 20mb/s
Minimum 15GB free disk space per Kit
CPU/GPU: Apple M1 Pro 16
RAM: 32GB unified memory
Cargo does not support Intel-based Mac computers.
For full list of 3D software that Cargo for Mac supports, including render engines, please visit Cargo Supported Software and Render Engines.
KitBash3D and Greyscalegorilla Access
If you already have a KitBash3D account
If you already have an account with kitbash3d.com, please use your KitBash3D account email address when signing into Cargo and/or purchasing a Cargo subscription.
If you you are a Greyscalegorilla Plus subscriber
If you have an active Greyscalegorilla Plus subscription, you have full access to the Greyscalegorilla library within Cargo.
To access your assets:
Sign In: Use your existing Greyscalegorilla Plus login credentials (email and password) to sign into the Cargo application.
Access: Once signed in, you'll have access to the full Greyscalegorilla Library within Cargo.
If you've recently purchased a subscription
If you've purchased a subscription before installing Cargo on your computer, please install Cargo in order to use your subscription. Subscriptions do not provide access to our products on kitbash3d.com.
When prompted to sign in, please use the same email address you used for your Cargo subscription payment.
Signing into Cargo
Once you've installed Cargo, enter your account email address into the Sign In page.
Note: Sign in with Google is currently in development. When logging in you will not see the same option to use Google as in the screenshots within this article.
2. Enter your password.
If you've forgotten your password or cannot sign in using your current password, click Forgot Password.
You'll receive an email from no-reply@kitbash3d.com within 2 minutes. Please wait for the email to arrive before requesting another. Check all email folders for this email. Once located, it's a best practice to direct emails from no-reply@kitbah3d.com to your primary inbox.
Troubleshooting
I didn't receive a verification code or password reset code email
If you're not seeing the verification or password reset email in your inbox, please check your Spam, Promotions and Updates sections.
The email will be from no-reply@kitbash3d.com, subject line: Reset your Password
Keep in mind that account access links expire after 15 minutes. I
f you have requested multiple password reset links concurrently, only the code within the most recent time stamped email will be valid.
I received the email but I keep receiving an error message after entering a new password.
This can happen if you've accessed an expired link. Links expire once a new one is requested or if you click the link more than 15 minutes after the timestamp of the email
It's best to start from scratch:
In your inbox, delete all emails from no-reply@kitbash3d.com
In Cargo, click Forgot Password (click once)
In your inbox, please allow up to 2 minutes for the email to arrive. It can help to hit the refresh icon in your inbox to notice the email once it's delivered
Once you've received the email, click the link in the email one time to be taken to the password reset page in your browser - you have the option from this page to launch Cargo
Enter in a new password.
Password RequirementsPasswords must be at least 10 characters long.
For your protection, we block passwords that have appeared in known public data breaches.
Your password cannot be the same as your email address.
Ensure you are using a unique combination of characters.
All set! You can now log into kitbash3d.com and Cargo with your new password.
Don’t forget to update password managers you utilize.
I can't sign into kitbash3d.com or Cargo
Check browser version
Please review your browser version and ensure it's up to date.
Outdated browser versions will affect compatibility with our site. It's important to ensure that you review the release date of the version you're using and ensure you use an updated version or another browser type.
Using a private or Incognito session with an updated browser can also help ID if your browser or browser add-ons are causing the issue with the sign in experience.
Password Managers
It's common to use a password manager when creating new accounts. When creating resetting your password. Ensure you're creating a new password and not allowing your password manager to autofill previous passwords.
Password Requirements
Passwords must meet the below requirements
Passwords must be at least 10 characters long.
For your protection, we block passwords that have appeared in known public data breaches.
Your password cannot be the same as your email address.
Ensure you are using a unique combination of characters.
Expired Codes
Account verification and password reset emails expire after 15 minutes from the time they're received.
If you enter a code that's expired, you won't be able to sign in.
Please request a fresh code and only access the email with the most recent timestamp.
⚠️ It's easy to miss the most recent email if your inbox uses email threads to consolidate multiple messages from the same email address. Delete all emails from no-reply@kitbash3d.com and then request a new email. Allow up to 2 minutes for this email to arrive.
Account Verification first
If you're signing up or in for the first time, you'll receive an account verification code after you enter in your name, email address, and password during Sign Up.
This code will be immediately sent to your email address.
From: no-reply@kitbash3d.com
Subject: Verify your email address
This step must be taken before you can reset your password.
Account verification codes will only be valid for 30 minutes from the timestamp of the email.
If you're having trouble accessing your account, please start a chat using the messenger in the bottom left corner of the website, or email us at info@kitbash3d.com.