Cargo, kitbash3d.com, and greyscalegorilla.com use the same account and the same sign-in screen: you enter your email first, then your password.
"Email or password incorrect"
Double-check the email address you entered, if you use more than one, try the address your KitBash account was created with.
If the email is right, reset your password: on the password screen, click Forgot password?
Resetting your password
On the sign-in screen, enter your email and click Continue with email, then click Forgot password?.
Confirm your email and click Send reset link. The link arrives within 5 minutes - check your spam folder if you don't see it.
Open the link. On the Reset password screen, enter a new password (it can't be your current one) and click Change password. You'll be signed in automatically.
Reset links are single-use and expire after 1 hour and requesting a new link invalidates any older ones, so always open the most recent email.
"Password Expired"
If you see Password Expired, your password needs to be reset before you can sign in. This happens after security upgrades to our sign-in system, it doesn't mean anything is wrong with your account.
Click Send Reset Link and follow the reset steps above.
Password requirements
New passwords must:
Be at least 10 characters long (and at most 72)
Not contain your email address
Use a mix of character types - numbers, special characters, and mixed capitalization all help
For your security, we also block any password that has been identified in public data breaches. If your new password is rejected, choose a unique one you haven't used on other sites.
Reset link problems
"Reset link expired or invalid" — the link is more than an hour old, already used, or replaced by a newer request. Request a new link and open only the most recent email.
"Invalid reset link" — the link didn't carry over completely, which some email apps cause. Copy the full link from the email and paste it into your browser's address bar.
"Too many requests" — you've requested several reset links in a short time. Wait a few minutes, then try once more.
"Verify your email"
New accounts need email verification. Check your inbox for a 6-digit code, enter it on the Verify your email screen, and click Continue. You can paste the whole code in at once.
"Device Limit Reached"
Your account can be signed in on 3 authorized devices. To sign in on a new device, sign in from one that's already authorized and remove a device you no longer use — see Cargo Authorized Device Limits.
A database error on the desktop app's sign-in screen
If the Cargo desktop app shows an error mentioning SqliteError when you sign in, see Cargo Sign in Error: "SqliteError: no such column: 'DOWNLOAD_LOCATION'" on Sign-In — it walks through the fix, and your downloaded assets aren't affected.
Still can't sign in?
Contact support through the chat widget on this page or at info@kitbash3d.com. Include the exact error message you see and the email address on your account.