Device Authorization Limits
Your Cargo account allows usage on up to 3 authorized devices at a time. This ensures fair access for individual users and helps protect your account from unauthorized use.
The End User License Agreement (EULA) prohibits the sharing of account information:
Section 3.2.13(b):
Each User Account is assigned to an individual user and is personal to that user. Under no circumstances will any user be permitted or allowed to use any User Account other than the User Account assigned to such user, nor will any such user permit or allow any third party to use his or her assigned User Account.
If you try to log in on a 4th device, you’ll see a message letting you know that your account has reached its limit.
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How to Manage Your Authorized Devices
To log in on a new device, you’ll need to remove one of your currently authorized devices.
You can only manage your devices by logging into Cargo on a machine that already has access.
View Your Authorized Devices
Open Cargo on a device that already has access.
Go to Account Settings → Device Management
You’ll see a list of your authorized devices, including:
Device name
Last active date
Expiry status (inactive devices are automatically removed after 30 days)
Remove an Authorized Device
To free up a slot for a new device:
Find the device you want to remove in the list.
Click Remove Device.
Confirm in the pop-up that appears.
This will immediately sign the device out of Cargo. You can now log in on your new device.
Auto-Expiry of Inactive Devices
Devices that haven’t logged in for 30 consecutive days will automatically expire and be removed from your list.
This helps if you’ve lost access to a machine or no longer use it.
What if I Can’t Access Any of My Authorized Devices?
If all your authorized devices are lost, wiped, or unavailable, you won’t be able to manage devices yourself.
In this case:
Contact our support team for assistance.
Provide your account email and any details about your previous devices.
Contact Support by clicking on the bottom left chat icon from this page or email us at: info@kitbash3d.com
Troubleshooting Device Limits
If you’re seeing the “Device Limit Reached” message unexpectedly:
Check if you’re logging in on a new machine (reinstalling your OS or Cargo may count as a new device).
Log into Cargo on an authorized device to manage access.
If you believe this is an error, contact support: info@kitbash3d.com or use the chat window on the left of this page.