Suspended Accounts
Maxx Burman avatar
Written by Maxx Burman
Updated over a week ago

Accounts may be frozen for various reasons, including but not limited to:

  • Account accessed from multiple locations

  • Downloaded assets found on unregistered devices

  • High volume of downloads indicating potential piracy

  • Unauthorized alterations made to downloaded files, plugins, or applications

Consequences of account freezing:

  • No Refunds: No refund will be provided for frozen accounts, and the associated email address will be banned from accessing Cargo.

  • Teams Plan Impact: If a suspended user is part of a Teams plan, the account owner will receive a warning. Continued suspicious activity may result in suspension for the entire team and all its members.

  • Reactivation Discretion: KitBash3D reserves the right to reactivate accounts at their sole discretion. They may decide to credit the suspended time but are not obligated to do so.

If your account has been suspended, you can contact support@Kitbash3d.com to discuss reactivation possibilities with a member of our team. Please be aware of these rules to avoid account freezing and any related consequences.

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