What payment methods are accepted?
You can pay for your KitBash3D Unlimited subscription using the following payment methods:
Visa
Mastercard
American Express
Discover
If you qualify for an Enterprise License, we can process additional payment methods through our Studio Success Team.
Contact us at studios@KitBash3D.com or learn more at https://kitbash3d.com/pages/enterprise.
Where can I find a receipt for my subscription payment?
We'll email you a receipt after your KitBash3D Unlimited purchase and immediately after every renewal.
This email is from info@kitbash3d.com.
Cargo
You can access your KitBash3D Unlimited payment history in Cargo.
CARGO --> ACCOUNT --> BILLING --> CANCEL PLAN
(Don't worry, you won't cancel your plan when you take the above steps)You'll be directed to your account information page through your browser.
Receipt history is at the bottom of this page
⚠️We are currently unable to provide VAT information on your KitBash3D Unlimited receipt.
How do I cancel my plan so it does not renew again?
In order for your subscription to automatically end on the renewal date, you must click Cancel Plan in Cargo, BEFORE the renewal date.
If you cancel your plan AFTER the renewal date, this action will only ensure that your subscription will end on the next renewal date.
Example 1:
Your annual subscription renewed on June 3, 2025.
You take the steps to cancel on June 25, 2026.
Your subscription will end on June 3, 2027.
Example 2:
Your billing cycle is set to renew on September 26, 2025
You take the steps to cancel on July 3, 2025
Your subscription will automatically end on September 26, 2025.
CARGO --> ACCOUNT --> BILLING --> CANCEL PLAN
You won't lose access early, you're only preventing the next auto-renewal.
A second page will open in your browser. Click Cancel Plan
On next next page, confirm the cancellation
What’s the refund policy?
In order to get a full refund, you must reach out to us within three (3) days of the signup/billing date. Contact us via chat or email: info@kitbash3d.com.
Refunds are not automatically issued when you cancel your plan after the renewal date.
A refund will not be issued if you reach out to us more than three (3) days after the signup/billing date.
The relevant section of the End User License Agreement is 6.2.5:
6.2.5. You may terminate this Agreement at any time by providing written notice to KitBash3D requesting that your User Account be deactivated. KitBash3D will deactivate your User Account within a reasonable period of time following KitBash3D’s receipt of your request, and upon such deactivation, this Agreement shall be deemed terminated accordingly. If you purchased a Subscription but you thereafter provide written notice of deactivation and refund request to KitBash3D within three (3) days of the date on which you purchased your Subscription, KitBash3D will refund to you the Fees you paid for your Subscription. Any refund which KitBash3D is obligated to provide pursuant to this Section 6.2.5 will be processed within a reasonable period of time. Except as otherwise set forth in this Section 6.2.5, Fees paid by you to KitBash3D are non-refundable, and refunds, if any, will be provided if at all in KitBash3D’s sole and absolute discretion
Read our full End User License Agreement here
⚠️ KitBash3D reserves the right to grant refunds, taking into account the volume of asset downloads from the platform subsequent to the purchase or renewal.
For help, start a conversation with our support team using the chat icon at the bottom left or contact us at info@kitbash3d.com.