When will I be billed for KitBash3D Unlimited?
Your billing cycle is based on the day and time you purchased the subscription.
KitBash3D Unlimited is billed annually, every 12 months through automatic renewal.
Example:
If you purchased KitBash3D Unlimited at 9:36am on February 2nd, 2025 your plan would automatically renew around 9:36am February 2nd, 2026.
You can view your renewal date in Cargo by navigating to Account -> Billing.
Note that you cannot view your subscription information from kitbash3d.com/account
What happens if my payment doesn’t go through?
If your renewal payment for KitBash3D Unlimited fails, you will lose access while the payment system attempts to retry the payment method.
We'll send you an email every time a payment fails.
The email will contain a link to update your payment method in Cargo ahead of the next payment collection attempt.
You can also log into Cargo and update your payment information without the link
During this period, do not purchase a new subscription. Contact info@kitbash3d.com if you need assistance with your subscription.
If your renewal payment fails after multiple retries, your subscription will be automatically cancelled by the system.
To resubscribe to KitBash3D Unlimited, please purchase a new subscription. KitBash3D cannot reinstate any previous subscription terms or special pricing after the subscription ends.
Where can I find a receipt for my subscription payment?
We'll email you a receipt after your KitBash3D Unlimited purchase and immediately after every renewal.
This email is from info@kitbash3d.com.
Cargo
You can access your KitBash3D Unlimited payment history in Cargo.
CARGO --> ACCOUNT --> BILLING --> CANCEL PLAN
(Don't worry, you won't cancel your plan by doing this)You'll be directed to your account information page through your browser.
Receipt history is at the bottom of this page
How do I cancel my next renewal?
You can cancel the next auto-renewal at any time before the billing cycle ends
Cargo -> Account -> Billing -> Cancel Plan
When you take this step, you'll retain access to the KitBash3D Library and can continue importing assets into your Larger Works until your billing cycle is over.
When your billing cycle ends, your subscription will automatically end.
When your subscription ends, you can continue to work on the projects you created without interruption.
KitBash3D Unlimited does not grant ownership of assets; it provides a License to our assets during the active term.
While you retain the rights to any works you create during your subscription, you cannot import, transfer, copy or use KitBash3D Unlimited Assets in any new projects once your subscription ends.
If you change your mind and want to reactivate your next renewal, follow this guide to reactivating your plan.
What’s the refund policy for subscriptions?
In order to get a full refund, you must reach out to us within three (3) days of the signup/billing date. Contact us via chat or email: info@kitbash3d.com.
Refunds are not automatically issued when you cancel your plan after the renewal date.
A refund will not be issued if you reach out to us more than three (3) days after the signup/billing date.
The relevant section of the End User License Agreement is 6.2.5:
6.2.5. You may terminate this Agreement at any time by providing written notice to KitBash3D requesting that your User Account be deactivated. KitBash3D will deactivate your User Account within a reasonable period of time following KitBash3D’s receipt of your request, and upon such deactivation, this Agreement shall be deemed terminated accordingly. If you purchased a Subscription but you thereafter provide written notice of deactivation and refund request to KitBash3D within three (3) days of the date on which you purchased your Subscription, KitBash3D will refund to you the Fees you paid for your Subscription. Any refund which KitBash3D is obligated to provide pursuant to this Section 6.2.5 will be processed within a reasonable period of time. Except as otherwise set forth in this Section 6.2.5, Fees paid by you to KitBash3D are non-refundable, and refunds, if any, will be provided if at all in KitBash3D’s sole and absolute discretion
Read our full End User License Agreement here
⚠️ KitBash3D reserves the right to grant refunds, taking into account the volume of asset downloads from the platform subsequent to the purchase or renewal.
For help, start a conversation with our support team using the chat icon at the bottom left or contact us at info@kitbash3d.com.