Initial Setup
Ensure the C4D version you're using is supported by Cargo: Cargo Supported 3D software and render engines
To connect Cargo to Cinema 4D, first follow the Basic Software Setup guide, ensuring that C4D is shut down before starting.
After you have selected your version of Cinema 4D, Cargo will install all necessary files to your computer and ask you to activate your plugin.
To enable the Cargo Plugin, open Cinema 4D and from the file menu navigate to:
Extensions → Cargo
The Cargo window will open.
Click “Connect” and make sure the checkbox indicates “Connected to Cargo".
Before importing, ensure you choose a supported Renderer
C4D Troubleshooting
Octane Materials Not Loading
If you're using Octane as your render engine, before you import assets from Cargo, click the “Render Settings” tab in C4D and change the render engine from “Standard Renderer” to “Octane Renderer”.
Cannot import into C4D, C4D crashes
First, ensure you're using a supported version of C4D
Completely removing all associated Cargo files will ensure that a reinstallation is successful at resolving your issue.
Remove Cargo application files
Navigate to: C:\Users\<YourUsername>\AppData\Roaming
Delete kitbash3d folder
Delete Cargo by KitBash3D folder
Empty Recycle Bin
Uninstall Cargo
From the Start menu, run the Window Uninstaller to uninstall Cargo
Ensure the app has been cleared from your Recycle Bin
Reinstall Cargo
Ensure your 3D software is shut down
Install the latest version of Cargo from https://kitbash3d.com/pages/cargo-download
(note the file name of the Cargo application is NOT the version number)Log into Cargo
ACCOUNT > SOFTWARE SETTINGS > ADD NEW SOFTWARE > SELECT C4D
Allow Cargo to install the plugin into C4D
Open your C4D and enable the Cargo plugin in all locations
Select a render engine if applicable
Select an asset to import
Cargo Logs
If the above steps do not allow you to import an asset into C4D, locating and sending the logs from the dates you experienced the issue will be helpful for the team to see what's going on behind the scenes.
Windows OS
Take the below steps
In the File Explorer, navigate to: Windows: C:\Users[username]\AppData\Roaming\kitbash3d\Logs\cargo.log
There are two logs here: cargo.log and cargo-platform-services.log.Zip up this folder and reply back to us with the logs from the date you experienced the issue
We'll get back to you as soon as our team is able to review the logs.
macOS
In Finder, use
CMD+SHIFT+.to reveal hidden foldersIn /Users locate the /kitbash3d/ folder
In /kitbash3d/ folder, locate the logs folder
Please email us the most recent file from the Logs folder.
Email info@kitbash3d.com
Once our team is able to review the logs, we'll get back to you with more information about the issue you experienced.