We're aware of a few issues that may be blocking you from successfully importing assets into your 3D software after the recent Cargo updates for Windows and macOS.
This guide outlines known bugs, how to identify them and potential resolutions.
We understand this can be an interruption in your workflow and we sincerely appreciate your patience as we get this fixed. We'll keep this article up to date as our team deploys a fix.
New Whitelist Domains
To make sure Cargo works on your network, you’ll need to whitelist Cargo domains within your internal network security systems:
kitbash3d-api.com
*.kitbash3d-api.com
kitbashengineering.com
*.kitbashengineering.com
Plugin Update Required
If you've run into this message, do not have your 3D software running and cannot click Update Plugins, follow the below steps to reset your Cargo application settings.
Windows
In Windows File Explorer, navigate to
C:\Users\USERNAME\AppData\Roaming\kitbash3dDelete the entire
kitbash3dfolderRestart your computer, router, and modem
Log into Cargo
In Cargo Account settings, go through Software Setup again - choosing your 3D software from the menu
Enable/Turn on the Cargo plugin within your 3D software (See guides for each DCC HERE)
macOS
on macOS use Cmd + Shift + G
Enter path
/users/YOURNAME/.kitbash3dDelete the contents of the
.kitbash3dfolderRestart your computer, router, and modem
Log into Cargo
In Cargo Account settings, go through Software Setup again - choosing your 3D software from the menu
Enable/Turn on the Cargo plugin within your 3D software (See guides for each DCC HERE)
White Screen after opening Cargo: Application Error
If you encounter this screen after launching Cargo, please exit Cargo and restart your computer.
This is related to a cache issue and once your device restarts, you'll be able to log into the updated version of Cargo.
If you don't see the issue you're running into within this guide, use the chat on the left of this page and leave us a message.
Just choose option Talk to a Human to bypass being redirected to this guide again.
You can also reach the support team by emailing info@kitbash3d.com