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Cargo Account and 3D Software Settings
Cargo Account and 3D Software Settings

View Cargo billing, upgrade or downgrade your plan, and access the Help Center

Maxx Burman avatar
Written by Maxx Burman
Updated over a week ago

Accessing Account Settings

You can access your Account Settings by clicking on “My Account” on the bottom of the left navigation menu.

Within Account Settings, you can use the tabs on the top right to navigate between:

  • Profile: This is where you can change or add 3D Software, Texture Size, and Download location

  • Billing: This is where you can find your renewal date, update the payment method, change your plan and cancel your next renewal

  • Plans: This is where you can upgrade or downgrade your Cargo Plan

  • Teams: This is where you can access all Team Features

  • Support: This will open the Help Center in a browser

  • Sign Out: This is where you can Sign Out


How to manage your Email Preferences

You can change your Email Preferences by clicking Update your preferences at the bottom of any KitBash3D.com email.

Unsubscribe

You can unsubscribe from promotional emails by clicking Unsubscribe or choose which informational emails you receive by clicking Update your preferences.

Transactional Emails

Transactional emails regarding your account, password resets or account activation will not have the unsubscribe option, as these emails are required for your account management.

Update your preferences

You can customize this to receive only the emails you want. Each of these email types is sent on different cadences and with different types of information.

Here’s what each option is:

  • Product Update Emails: These emails are sent bi-monthly and include information about features and updates to the Cargo App itself. This includes any new Kits or Assets that have been added to your Cargo account.

  • KitBash3D News and Promo Emails: These emails are sent ad hoc when we release new Kits, Products, Challenges, Tutorials, Making of Videos, or anything else that we think you’ll enjoy!

  • KitBash3D Weekly Newsletter: These emails are send every week and include a round up of news around KitBash3D and the industry at large. They also include artist spotlights, project breakdowns, and job opportunities.


How to change your Password

You can change your Password in Cargo by navigating to Account → Profile.

Click the “Change Password" button.

In the “Change password” window:

  1. Enter your current password,

  2. Enter your new password, and

  3. Confirm your new password.

  4. Click “Save”

Password Requirements

  • Is between 8 -15 characters

  • Includes at least 1 capital letter

  • Includes at least 1 number or symbol

  • Does not include common words. Examples: Password, ABC123, NewLogin, etc


How to add new 3D software to Cargo's settings

You can connect a new 3D software to Cargo by clicking the Add New Software Button in the User Software Settings section.

When adding new 3D software to Cargo, ensure that the 3D software is completely shut down and not running. If your 3D software is open during this step, this will prevent the Cargo plugin from being properly installed.

Use Basic Software Setup for most cases. If you're unable to use Basic Software Setup, please use Advanced Software Setup.

For detailed step by step instructions on adding your 3D software to Cargo's settings please review this article: Basic and Advanced Software Setup

Once you've added your software to Cargo, ensure you've enabled Cargo's plugin correctly within your 3D Software:
Enable Cargo's plugin within your 3D software


How to change your 3D software

You can change the 3D software in which Cargo imports assets into by navigating to Account → Profile -> Software Settings.

From here, you can use the drop-down menu for Target Software to change which software Cargo will import assets to for each Cargo session.

This menu will only display 3D Software that has been set up in Cargo using Basic Software Setup or Advanced Software Setup.



To add a new 3D software or a different version of your 3D software, see above steps for adding new software.


How to change your default texture size

You can change your default texture size in Cargo from Account → Profile

From here you can use the drop-down menu for Default texture size to change what resolution and file format will be set when opening an asset in the inspector.

You can override this texture setting on a per-asset basis, but this default format will always show up first on an un-downloaded asset.


How to change your downloads folder

In order to use assets from Cargo, you’ll need to download the 3D files and texture maps to your computer. This can take up quite a bit of space, so we recommend downloading to a drive that has at least 100 GB of free space.

By default, Cargo will download all files to %APPDATA%\kitbash3d.

You can change this at anytime by following these steps:

  1. Navigate to your account page (from the left navigation menu)

  2. Under Software Settings, click the entry field labeled “Download Folder Location”

  3. Navigate to the folder you’d like to set as the download folder and click select.

  4. Choose whether you’d like to move all existing files to the new location, or leave them where they are.

    1. If you leave them where they are, you will need to redownload any assets from Cargo before using them.

    2. If you move your files to the new location, you may break texture links for existing projects.

Now you're ready to keep creating! You’ve selected a new download folder and all future downloads and imports from Cargo will be linked to this folder location.

Troubleshooting:

If copying files errors out, you may be stuck unable to download assets. If this occurs, navigate to %APPDATA%\kitbash3d and delete the file named cargo_v1.sqlite



How to change your Plan

To upgrade to your current Cargo Plan, open the Cargo App and navigate to Account Settings → Plans

  1. Select Upgrade Plan

  2. Use the toggle to choose Monthly or Yearly subscription

  3. Complete checkout

To change your Monthly Cargo Pro plan to a Yearly subscription, please reach out to our support team by sending an email to info@KitBash3D.com from your Cargo account email address.

For more details on changing your plan, check out our guide to Upgrade / Downgrade Your Plan.


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