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Maxx Burman avatar
Written by Maxx Burman
Updated over a week ago

Creating an Account

To use Cargo, you’ll first need to download Cargo from www.KitBash3D.com/Pages/Cargo

Once you install Cargo, you’ll be able to create an account by clicking “Sign Up” at the top of the first screen.

⚠️If you already have a KitBash3D account, you do not need to create a new Cargo account.

Fill in your information and make sure that your password aligns with the following requirements.

Cargo Password Requirements

  • 8 or more characters

  • Includes at least 1 capital letter

  • Includes at least 1 number or symbol

If you're experiencing an issue signing into Cargo using your existing KitBash3D password. Try resetting your password in Cargo following the requirements above. This will be your new password for Cargo and your KitBash3D.com account.

⚠️If you use Google to sign in to your KitBash3D account, you’ll need to click “Forgot Password?” to verify your email and reset your password for Cargo.

Check your email for a verification code sent from info@kitbash3d.com. If you do not see one appear within 2 minutes, check your Spam folder, or you can resend the email from this screen.

Once your Cargo account is created, you'll be signed in automatically to finish setting up your software. For help with this, refer to the Cargo Software Setup guide.


Sign In / Sign Out

To Sign In to Cargo, Download Cargo and open the Desktop Application.

If you're experiencing an issue signing into Cargo using your existing KitBash3D password. Try resetting your password in Cargo following the requirements above. This will be your new password for Cargo and your KitBash3D.com account.

To Sign Out of Cargo, navigate to your Account Settings, and click “Sign Out” at the top right of your screen.


Reset Password

If you forget your password or want to change it, you can do so from the Sign In Page in the Cargo Desktop Application:

  1. Open Cargo

  2. Select “Forgot Password”

  3. Enter the Email Verification Code

  4. Enter a new password

  5. You’ll be automatically signed in to Cargo and your new password will be set.

Alternatively, you can change your password from the Account Settings Page:

  1. Navigate to your Account Settings from the Left Navigation menu

  2. Within User Details, click “Change Password”

  3. Enter your new password and click “Save”.


Existing KitBash3D Accounts

If you already have an existing KitBash3D account, you can Sign In to Cargo using your same Email Address and Password.

You will be asked to reset your password on the first login to ensure it complies with Cargo’s Password requirements (passwords must be at least 8 characters and include at least 1 capital letter and 1 number or symbol)

Once you are signed in, you will see any Kits purchased on KitBash3d.com unlocked on your Kits Page. To learn more about this, see the Cargo guide for Kits Purchased from KitBash3D.com.

Google and Shop Pay Sign In

If you already have an existing KitBash3D account, and use Google or Shop Pay to sign in without a password, you can Sign In to Cargo by clicking “Forgot Password?” to verify your email and set a new password for Cargo.


Troubleshooting Help

I can't sign into KitBash3D.com

Why am I instructed to reset my KitBash3D account password when I try to sign in?

We made some big changes to our website when we introduced our new asset browser, Cargo.

If it's the first time you're signing into your KitBash3D account since we launched Cargo, you will need to verify your email and update your password. This is a one-time requirement due to the recent updates on the website.

I didn't receive a verification code or password reset code email

If you're not seeing the verification code or password reset code email in your inbox, please check your Spam folder and the Promotions section—sometimes it can get lost in there.

If you're still having trouble accessing your account, please email us at info@KitBash3D.com from the email linked to your KitBash3D account.

I can't sign into Cargo

Invalid Credentials Error

This is a known bug often occurring for users with custom email domains like ".studio" or ".info".

To resolve this issue while our team investigates a long-term fix, please follow the troubleshooting steps below:

  1. Go to your account profile

  2. Select My Info

  3. Update your account email to a Gmail (example@gmail.com)

  4. Restart Cargo

  5. Try signing back into Cargo with your new account information

  6. Upvote this post on our Feedback Center to receive important status updates as our team works through a solution. Please provide any insight to help our team understand the issue in the comments.

Cargo Sign-In Page is Unresponsive

If you are experiencing any of the signs listed below, this could be an issue related to your VPN, network security, or firewall settings. To resolve this, follow the steps in our Troubleshooting Guide for Network Security and Firewall Settings.

Signs of a Network Security or Firewall Issue

  • Unable to successfully sign into Cargo, but can successfully sign into KitBash3D.com

  • The sign-in button in Cargo is grayed out and appears to be unresponsive or frozen

  • Unable to successfully reset password in Cargo—the Save button is grayed out and unresponsive.

  • No error messages pop up when attempting to sign in.


If you're having trouble accessing your account, please start a chat using the messenger in the bottom left corner of the website, or email us at info@KitBash3D.com.

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