Creating an Account
To use Cargo, you’ll first need to download Cargo from www.KitBash3D.com/Pages/Cargo
Once you install Cargo, you’ll be able to create an account by clicking “Sign Up” at the top of the first screen.
⚠️If you already have a KitBash3D account, you do not need to create a new Cargo account.
Fill in your information and make sure that your password aligns with the following requirements.
Cargo Password Requirements
8 or more characters
Includes at least 1 capital letter
Includes at least 1 number or symbol
Does not include common words. Example: Password, ABC123, New
If you're experiencing an issue signing into Cargo using your existing KitBash3D password. Try resetting your password in Cargo following the requirements above. This will be your new password for Cargo and your KitBash3D.com account.
⚠️If you use Google to sign in to your KitBash3D account, you’ll need to click “Forgot Password?” to verify your email and reset your password for Cargo.
Check your email for a verification code sent from info@kitbash3d.com. If you do not see one appear within 2 minutes, check your Spam folder, or you can resend the email from this screen.
Once your Cargo account is created, you'll be signed in automatically to finish setting up your software. For help with this, refer to the Cargo Software Setup guide.
Sign In / Sign Out
To Sign In to Cargo, download Cargo from KitBash3D.com, install and open the Desktop Application. At this time, Cargo is only available for Windows 10 & 11.
Cargo is not compatible with Mac OS, Parallels for Mac or Linux.
If you're experiencing an issue signing into Cargo using your existing KitBash3D password. Try resetting your password in Cargo following the requirements above. This will be your new password for Cargo and your KitBash3D.com account.
To Sign Out of Cargo, navigate to your Account Settings, and click “Sign Out” at the top right of your screen.
Reset Password
If you forget your password or want to change it, you can do so from the Sign In Page in the Cargo Desktop Application
Open Cargo
Select “Forgot Password”
Enter the Email Verification Code.
Check all inboxes, such as Updates and Promotions folders for the verification code. The verification code will come from info@kitbash3d.com.Enter a new password
You’ll be automatically signed in to Cargo and your new password will be set.
Alternatively, you can change your password from the Account Settings Page
Navigate to your Account Settings from the Left Navigation menu
Within User Details, click “Change Password”
Enter your new password and click “Save”.
Existing KitBash3D Accounts
If you already have an existing KitBash3D account, you can Sign In to Cargo using your same Email Address and Password.
You will be asked to reset your password on the first login to ensure it complies with Cargo’s Password requirements (passwords must be at least 8 characters and include at least 1 capital letter and 1 number or symbol and cannot contain an easily guessed phrase)
Once you are signed in, you will see any Kits purchased on KitBash3d.com unlocked on your Kits Page. To learn more about this, see the Cargo guide for Kits Purchased from KitBash3D.com.
Please note you cannot view your Cargo account from KitBash3D.com/account.
Cargo subscription and billing details can be viewed by logging into the Cargo application and navigating to ACCOUNT.
Google and Shop Pay Sign In
If you already have an existing KitBash3D account, and use Google or Shop Pay to sign in without a password, you can Sign In to Cargo by clicking “Forgot Password?” to verify your email and set a new password for Cargo.
Troubleshooting Help
I can't sign into KitBash3D.com
Why am I instructed to reset my KitBash3D account password when I try to sign in?
We made some big changes to our website when we introduced our new asset browser, Cargo.
If it's the first time you're signing into your KitBash3D account since we launched Cargo, you will need to verify your email and update your password. This is a one-time requirement due to the recent updates on the website.
I didn't receive a verification code or password reset code email
If you're not seeing the verification code or password reset code email in your inbox, please check your Spam, Promotions and Updates sections. The email will be from info@kitbash3d.com.
If you're still having trouble accessing your account, please email us at info@KitBash3D.com from the email linked to your KitBash3D account.
I can't sign into Cargo
Cargo Sign-In Page is Unresponsive
If you are experiencing any of the signs listed below, this could be an issue related to your VPN, network security, or firewall settings.
To resolve this, follow the steps in our Troubleshooting Guide for Network Security and Firewall Settings.
Signs of a Network Security or Firewall Issue
Unable to successfully sign into Cargo, but can successfully sign into KitBash3D.com
The sign-in button in Cargo is grayed out and appears to be unresponsive or frozen
Unable to successfully reset password in Cargo—the Save button is grayed out and unresponsive.
No error messages pop up when attempting to sign in.
Windows Defender
Since most Windows OS devices come with Defender, please check the permissions settings in Defender if you're experiencing an unresponsive Cargo sign in screen.
Navigate to Windows Defender Firewall settings in the Control Panel or by searching in the Windows search bar
Check whether you are currently connected to "Private networks" or "Guest or public networks"
Click on "Advanced settings" in the left-hand menu
Check whether Outbound connections are currently allowed for the type of network you're currently on (Private or Guest/Public)
If needed, change that setting by clicking on Windows Defender Firewall Properties and changing "Block" to "Allow (default)" for Outbound connections, then click Apply
If you're having trouble accessing your account, please start a chat using the messenger in the bottom left corner of the website, or email us at info@KitBash3D.com.