If you're new to Cargo
To use Cargo, first you'll need to install the Cargo application on your computer.
Cargo is a desktop-based application available on Windows and macOS* devices.
Additionally, the following system requirements apply:
Windows
PC running Windows Operating System 10 or later
Minimum internet connection speed is 20mb/s
Minimum 15 GB free disk space per Kit
CPU: 6 Core Processor
GPU: 8gb of VRAM
RAM: 32gb
Monitor Resolution: 1920x1080
Mac (Beta)
Mac running OS11 Big Sur or later
Minimum internet connection speed is 20mb/s
Minimum 15GB free disk space per Kit
CPU/GPU: Apple M1 Pro 16
RAM: 32GB unified memory
Cargo does not support Intel-based Mac computers.
For full list of 3D software that Cargo for Mac supports, including render engines, please visit Cargo Supported Software and Render Engines.
If you already have a KitBash3D account
If you already have an account with kitbash3d.com, please use your KitBash3D account email address when signing into Cargo and/or purchasing a Cargo subscription.
If you've purchased a KitBash3D Unlimited
If you've purchased a KitBash3D Unlimited subscription before installing Cargo on your device, please install Cargo in order to use your subscription.
When prompted to sign in, please use the same email address you used for your Cargo subscription payment.
Troubleshooting Help
I didn't receive a verification code or password reset code email
If you're not seeing the verification code or password reset code email in your inbox, please check your Spam, Promotions and Updates sections. The email will be from no-reply@kitbash3d.com, subject line: Reset your Password
Keep in mind that if you have requested multiple password reset codes concurrently, only the code within the most recent time stamped email will be valid.
If you're still having trouble accessing your account, please email us at info@kitbash3d.com from the email linked to your KitBash3D account.
I can't sign into kitbash3d.com
Check browser version
Please review your browser version and ensure it's up to date.
Outdated browser versions will affect compatibility with our site. It's important to ensure that you review the release date of the version you're using and ensure you use an updated version or another browser type.
Using a private or Incognito session with an updated browser can also help ID if your browser or browser add-ons are causing the issue with the sign in experience.
Password Managers
It's common to use a password manager when creating new accounts. When creating resetting your password. Ensure you're creating a new password and not allowing your password manager to autofill previous passwords.
Password Requirements
Passwords must meet the below requirements
Passwords must be at least 10 characters long.
For your protection, we block passwords that have appeared in known public data breaches.
Your password cannot be the same as your email address.
Ensure you are using a unique combination of characters.
Expired Codes
Account verification and password reset emails expire after 15 minutes from the time they're received.
If you enter a code that's expired, you won't be able to sign in.
Please request a fresh code and only access the email with the most recent timestamp.
⚠️ It's easy to miss the most recent email if your inbox uses email threads to consolidate multiple messages from the same email address.
Account Verification first
If you're signing up or in for the first time, you'll have to enter an account verification code after you enter in your name, email address, and password during Sign Up.
This code will be immediately sent to your email address.
From: no-reply@kitbash3d.com
Subject: Verify your email address
This step must be taken before you can reset your password.
Account verification codes will only be valid for 30 minutes from the timestamp of the email.
If you attempt to sign in or reset your password without verifying your account first, the sign in screen will appear with a warning and an option to request a new verification code.
You must click the Send Code button to request a new code to be sent via email.
I can't sign into Cargo
Cargo Sign-In Page is Unresponsive
Please review the steps above as some of these also apply to signing into Cargo, with the exception of browser version.
If you are experiencing any of the issues listed below, this could be an issue related to your VPN, network security, or firewall settings or if you're using an outdated version of Cargo.
First, ensure that you're using the most up to date version of Cargo. The version is shown in the top left of the Cargo application.
If you're on the latest version of Cargo and are still facing a non-responsive Cargo sign-in screen, follow the steps in our Troubleshooting Cargo Installation and Download issues guide.
Signs of a Network Security or Firewall Issue
Unable to successfully sign into Cargo, but can successfully sign into KitBash3D.com
The sign-in button in Cargo is grayed out and appears to be unresponsive or frozen
Unable to successfully reset password in Cargo—the Save button is grayed out and unresponsive.
No error messages pop up when attempting to sign in.
Windows Defender
Since most Windows OS devices come with Defender, please check the permissions settings in Defender if you're experiencing an unresponsive Cargo sign in screen.
Navigate to Windows Defender Firewall settings in the Control Panel or by searching in the Windows search bar
Check whether you are currently connected to "Private networks" or "Guest or public networks"
Click on "Advanced settings" in the left-hand menu
Check whether Outbound connections are currently allowed for the type of network you're currently on (Private or Guest/Public)
If needed, change that setting by clicking on Windows Defender Firewall Properties and changing "Block" to "Allow (default)" for Outbound connections, then click Apply
If you're having trouble accessing your account, please start a chat using the messenger in the bottom left corner of the website, or email us at info@kitbash3d.com.