It's free to install Cargo on your computer and import free assets into your 3D software.

To use Cargo, first you'll need to install the Cargo application on your computer.

If you already have an account with KitBash3D.com, please use your KitBash3D account email address when downloading Cargo and/or purchasing a Cargo subscription

If you've purchased a Cargo subscription before installing Cargo on your device, please follow the steps to download and install Cargo.

When prompted to Sign In before downloading, please use the same email address you used for your Cargo subscription payment.

After installation, you must sign into Cargo with the same email address used for your Cargo subscription payment.

2. Sign in or Sign up to download and install Cargo.

New to Cargo and KitBash3d?

Click Sign Up and complete all fields to create an account.

Returning to KitBash3D?

Sign In using the email address that you've used on KitBash3D.com

3. Check your email for a verification code (for newly created accounts only)

From: info@kitbash3d.com

Subject: Cargo Verification Code

If you do not receive an email within 2 minutes, search all filtered inbox folders and use the search feature within your inbox.

In Gmail, these emails tend to show up in your Promotions folder.

Codes expire after 30 minutes from the time they're requested.

Enter the code from the email into the Verify Email page and click confirm.

4. Install the Cargo application on your device

Cargo is a desktop-based application available on Windows and macOS* devices.
Additionally, the following system requirements apply:

Cargo does not support Intel-based Mac computers.
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​For full list of 3D software that Cargo for Mac supports, including render engines, please visit Cargo Supported Software and Render Engines.

Open the Cargo desktop application.
Enter the email address from your newly created KitBash3D account or the email address you've used to purchase Kits from KitBash3D.com.

2. Check your email for a verification code.

From: info@kitbash3d.com,
Subject: Your Cargo Password Reset Code

If you do not receive the email within 2 minutes, search all filtered inbox folders and use the search field within your inbox.

In Gmail, these emails tend to show up in your Promotions folder.
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Codes expire after 30 minutes from the time they're requested. Enter the code from the email into the Confirm Email page and click continue.

3. Alternatively, you can change your password from the Account Settings Page when you're signed in.

To Sign Out of Cargo, navigate to your Account Settings, and click “Sign Out” at the top right of your screen.

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If you already have an existing KitBash3D account, you can Sign In to Cargo using the same email address and password.

You will be asked to reset your password on the first login to ensure it complies with Cargo’s Password requirements.

Once you are signed in, you will see any Kits purchased from KitBash3d.com unlocked on your Kits Page.

To learn more about this, see the Cargo guide for Kits Purchased from KitBash3D.com.

If you already have an existing KitBash3D account, and use Google or Shop Pay to sign in without a password, you can Sign In to Cargo by clicking “Forgot Password?” to verify your email and set a new password for Cargo.

We made some big changes to our website when we introduced our new asset browser, Cargo.

If it's the first time you're signing into your KitBash3D account since we launched Cargo, you will need to verify your email and update your password. This is a one-time requirement due to the recent updates on the website.

If you're not seeing the verification code or password reset code email in your inbox, please check your Spam, Promotions and Updates sections. The email will be from info@kitbash3d.com, subject line: Your Cargo Password Reset Code.

Keep in mind that if you have requested multiple password reset codes concurrently, only the code within the most recent time stamped email will be valid.

If you're still having trouble accessing your account, please email us at info@KitBash3D.com from the email linked to your KitBash3D account.

Please review your browser version and ensure it's up to date.

Outdated browser versions will affect compatibility with our site. It's important to ensure that you review the release date of the version you're using and ensure you use an updated version or another browser type.
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Using a private or Incognito session with an updated browser can also help ID if your browser or browser add-ons are causing the issue with the sign in experience.

It's common to use a password manager when creating new accounts. When creating resetting your password. Ensure you're creating a new password and not allowing your password manager to autofill previous passwords.

Passwords must meet the below requirements

Account verification and password reset emails expire after 30 minutes from the time they're received.

If you enter a code that's expired, you won't be able to sign in.
Please request a fresh code and only access the email with the most recent timestamp.

⚠️ It's easy to miss the most recent email if your inbox uses email threads to consolidate multiple messages from the same email address.

If you're signing up or in for the first time, you'll have to enter an account verification code after you enter in your name, email address, and password during Sign Up.

This code will be immediately sent to your email address.

From: info@kitbash3d.com,
​Subject: Cargo verification code: XXXXXX

This step must be taken before you can reset your password.

Account verification codes will only be valid for 30 minutes from the timestamp of the email.
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​If you attempt to sign in or reset your password without verifying your account first, the sign in screen will appear with a warning and an option to request a new verification code.
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You must click the Send Code button to request a new code to be sent via email.

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Please review the steps above as some of these also apply to signing into Cargo, with the exception of browser version.

If you are experiencing any of the issues listed below, this could be an issue related to your VPN, network security, or firewall settings or if you're using an outdated version of Cargo.

First, ensure that you're using the most up to date version of Cargo. The version is shown in the top left of the Cargo application.
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View our Cargo change log here, or simply download the latest version from the top right corner of KitBash3D.com.

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If you're on the latest version of Cargo and are still facing a non-responsive Cargo sign-in screen, follow the steps in our Troubleshooting Cargo Installation and Download issues guide.

Since most Windows OS devices come with Defender, please check the permissions settings in Defender if you're experiencing an unresponsive Cargo sign in screen.

Navigate to Windows Defender Firewall settings in the Control Panel or by searching in the Windows search bar

If you're having trouble accessing your account, please start a chat using the messenger in the bottom left corner of the website, or email us at info@KitBash3D.com.