Creating an Account
To use Cargo, you’ll first need to download Cargo from www.KitBash3D.com/Pages/Cargo
Once you install Cargo, you’ll be able to create an account by clicking “Sign Up” at the top of the first screen.
Fill in your information and make sure that your password aligns with the following requirements.
Cargo Password Requirements
8 or more characters
Includes at least 1 capital letter
Includes at least 1 number or symbol
Check your email for a verification code sent from email@example.com. If you do not see one appear within 2 minutes, check your Spam folder, or you can resend the email from this screen.
Once your Cargo account is created, you'll be signed in automatically to finish setting up your software. For help with this, refer to the Cargo Software Setup guide.
Sign In / Sign Out
To Sign In to Cargo, Download Cargo and open the Desktop Application.
To Sign Out of Cargo, navigate to your Account Settings, and click “Sign Out” at the top right of your screen.
If you forget your password or want to change it, you can do so from the Sign In Page in the Cargo Desktop Application:
Select “Forgot Password”
Enter the Email Verification Code
Enter a new password
You’ll be automatically signed in to Cargo and your new password will be set.
Alternatively, you can change your password from the Account Settings Page:
Navigate to your Account Settings from the Left Navigation menu
Within User Details, click “Change Password”
Enter your new password and click “Save”.
Existing KitBash3D Accounts
If you already have an existing KitBash3D account, you can Sign In to Cargo using your same Email Address and Password.
You will be asked to reset your password on the first login to ensure it complies with Cargo’s Password requirements (passwords must be at least 8 characters and include at least 1 capital letter and 1 number or symbol)
Google and Shop Pay Sign In
If you already have an existing KitBash3D account, and use Google or Shop Pay to sign in without a password, you can Sign In to Cargo by clicking “Forgot Password?” to verify your email and set a new password for Cargo.
I can't sign into KitBash3D.com
Why am I instructed to reset my KitBash3D account password when I try to sign in?
We made some big changes to our website when we introduced our new asset browser, Cargo.
If it's the first time you're signing into your KitBash3D account since we launched Cargo, you will need to verify your email and update your password. This is a one-time requirement due to the recent updates on the website.
I didn't receive a verification code or password reset code email
If you're not seeing the verification code or password reset code email in your inbox, please check your Spam folder and the Promotions section—sometimes it can get lost in there.
If you're still having trouble accessing your account, please email us at info@KitBash3D.com from the email linked to your KitBash3D account.
I can't sign into Cargo
Invalid Credentials Error
This is a known bug often occurring for users with custom email domains like ".studio" or ".info".
To resolve this issue while our team investigates a long-term fix, please follow the troubleshooting steps below:
Go to your account profile
Select My Info
Update your account email to a Gmail (firstname.lastname@example.org)
Try signing back into Cargo with your new account information
Upvote this post on our Feedback Center to receive important status updates as our team works through a solution. Please provide any insight to help our team understand the issue in the comments.
Cargo Sign-In Page is Unresponsive
If you are experiencing any of the signs listed below, this could be an issue related to your VPN, network security, or firewall settings. To resolve this, follow the steps in our Troubleshooting Guide for Network Security and Firewall Settings.
Signs of a Network Security or Firewall Issue
Unable to successfully sign into Cargo, but can successfully sign into KitBash3D.com
The sign-in button in Cargo is grayed out and appears to be unresponsive or frozen
Unable to successfully reset password in Cargo—the Save button is grayed out and unresponsive.
No error messages pop up when attempting to sign in.
If you're having trouble accessing your account, please start a chat using the messenger in the bottom left corner of the website, or email us at info@KitBash3D.com.