Skip to main content
All CollectionsCargo by KitBash3DErrors & Troubleshooting
Troubleshooting Cargo Installation and Download issues
Troubleshooting Cargo Installation and Download issues

Network Security, Firewalls and folder permissions with Cargo

Maxx Burman avatar
Written by Maxx Burman
Updated over a week ago

Cargo Connection Issues

Depending on your VPN, network settings, internal security systems, and folder permissions Cargo may run into connection issues. As a result, you may experience any of the following issues:

Download Error Message

Unable to successfully download assets from Cargo.

Unresponsive Cargo Sign-in Page after installation

  • Unable to successfully sign into Cargo, but can successfully sign into

  • The sign-in button in Cargo is grayed out and appears to be unresponsive or frozen

  • Unable to successfully reset password in Cargo—the Save button is grayed out and unresponsive.

  • No error messages pop up when attempting to sign in.

If you experience an error message preventing you from signing in, check out our Sign In/Sign Up Troubleshooting Guide.

Cargo Troubleshooting Steps

Restart Cargo

Restart Cargo and try again to see if the issue resolves itself. If the issue persists, continue troubleshooting with the following steps.

Restart your computer, modem and router

Restarting your Windows computer can resolve a variety of issues. It's effective for clearing RAM, resetting the software state, resolving network issues, and cleaning up temporary files, just to name a few.

Restarting your modem and router can clear out old, stale connections, establish fresh ones, and clear the memory caches which can improve overall network performance and connectivity.

Turn off Your VPN

If you're using a work VPN, try turning it off to resolve the issue you're experiencing.

Allowlist Cargo-Related Domains

If you're experiencing an unresponsive sign-in page or unable to download assets, you’ll need to allowlist Cargo related domains and executables.

The process to do so is heavily dependent on the security system you’re using.

Your IT Admin should be able to configure your system with the following information.

To make sure Cargo works on your network, you’ll need to whitelist Cargo domains within your internal network security systems.

Allowlist Cargo Executables and DLLs:

If you’re having issues from an anti-virus software or unauthorized installation privileges, you’ll need to allowlist the following executables:

Cargo by KitBash3D.exe




Windows Defender

Since most Windows OS devices come with Defender installed, please check the permissions settings in Defender if you're experiencing an unresponsive Cargo sign in screen.

Navigate to Windows Defender Firewall settings in the Control Panel or by searching in the Windows search bar

  1. Check whether you are currently connected to "Private networks" or "Guest or public networks"

  2. Click on "Advanced settings" in the left-hand menu

  3. Check whether Outbound connections are currently allowed for the type of network you're currently on (Private or Guest/Public)

  4. If needed, change that setting by clicking on Windows Defender Firewall Properties and changing "Block" to "Allow (default)" for Outbound connections, then click Apply

Silent Deployment

For silent deployment, use the following command (case sensitive):

kitbash-cargo-app-<version>-setup.exe /S

File Permissions

In order for Cargo to import assets into your 3D Software, the proper permissions must be set in your download folder (Cargo --> Account).

  1. In the Windows File Explorer, navigate to your chosen download location for Cargo.
    If you don't remember, or would like to change the download location, you can do so by logging into Cargo and clicking Account and viewing Software Settings.

  2. Open Properties: Right-click on the folder and select "Properties" from the context menu.

  3. Access the Security Tab: In the Properties window, go to the "Security" tab. This tab will show you the list of user accounts and groups that have permissions for the folder.

  4. Check Permissions:

    • Look at the list under "Group or user names:" to see which users and groups have access to the folder.

    • Click on a user or group to see the specific permissions granted to them in the box below labeled "Permissions for [User/Group]". This box shows permissions like Read, Write, Modify, etc.

  5. Modify Permissions (if necessary):

    • If you need to change permissions, you can click the "Edit" button. This will open another window where you can modify permissions.

    • Select the user or group whose permissions you want to change.

    • Check or uncheck the boxes under "Allow" or "Deny" to set the desired permissions.

    • Click "Apply" and then "OK" to save the changes.

  6. Check Cargo Permissions: Ensure that the user account under which Cargo runs is listed and has appropriate permissions.

  7. Apply Changes and Test: After setting the permissions, it's a good idea to test access by downloading and importing an asset from Cargo to see if it can now read from or write to the folder as expected.

Did this answer your question?