What it means.
Cargo requires a connection to your 3D software in order to Install Plugins (see Basic Software Setup) and to Import Assets (see Download / Import).
Error 103 occurs when Cargo is able to connect to the plugin in your 3D Software, but encounters an error that is blocking communication.
How to fix it
Restart Cargo
Step 1:
Close your 3D Software, and open it again. Make sure the plugin is connected.
You can find guides on how to do this for each 3D software here:
Step 2:
Restart Cargo
Step 3:
Try importing a different asset to see if the plugin connection is successful.
Delete Cargo's Database
Reset your Cargo user settings to see if this clears up the error.
Step 1:
Using the File Explorer paste this path into the top URL bar: %userprofile%\AppData\Roaming\kitbash3d
Step 2:
Open the kitbash3d folder, delete the cargo_v1.sqlite file.
Step 3:
Restart your computer -> Reconnect Cargo to your supported version of your 3D software.
How to Access Cargo's logs
Locating and sending us Cargo's application logs will be helpful for the team to see what's going on behind the scenes if you're running into an error.
Windows
In the File Explorer, paste this path into top URL bar:
%userprofile%\AppData\Roaming\kitbash3dLocate the Logs folder
There are two logs inside:
cargo.log an
cargo-platform-services.log.Zip up this folder and attach it to your message to support.
info@kitbash3d.com.
macOS
Use
CMD+SHIFT+.to show and access hidden foldersNavigate to /Users/[username]/.kitbash3d/Logs
There are two logs here:
cargo.log
cargo-platform-services.logZip up this folder and attach it to your message to support.
info@kitbash3d.com.
We'll get back to you as soon as our team is able to review the logs.