What it means
An Error 107 means there was an unexpected interruption during a download. This could indicate an internet connection dropout, computer or internet limitations or permission restrictions on your chosen download location.
Before reviewing further troubleshooting steps please restart your router, modem and computer:
Unplug the router and modem's power cord from the outlet.
Wait at least 15 seconds.
Plug the power cords back in.
Wait a few minutes for the router and modem to re-connect
Restart your computer
How to fix it
Step 1: Check your internet connection and network security settings
While a fast internet speed is important, connection stability and bandwidth are just as important. Review the number of concurrent applications you have running and devices connected to the internet.
For frequent large file downloads (3D assets can range from a few MB to several GB per file), speeds of 50-100 Mbps are advisable, especially if you're multitasking with other internet-dependent tasks.
Sometimes your system's protection (Firewall, VPN, router settings, etc.) can affect installation of programs like Cargo or affect it's operations.
On the other hand, adding a VPN if you normally don't use one can stabilize an internet connection that's being throttled, is unstable, or is blocking your computer from downloading the assets
At this time, we're aware that those with Starlink ISP will not be able to use Cargo and must use an alternative ISP.
Review our documentation on network security and allowlisting URLs.
Step 2: Verify Cargo’s download location is valid and not encrypted
Log into Cargo and navigate to Account -> Software Settings to review the default or chosen Cargo download location.
You can update the download location from the default location.
Ensure that your drive's encryption is turned off in order for Cargo to successfully access downloaded files.
Ensure the download location is NOT set to your 3D software program file. The download location cannot be a program file (.exe)
Step 3: Verify the download location has proper permissions
In order for Cargo to import assets into your 3D Software, the proper permissions must be set in your download folder.
For Windows: How to verify download location permissions
In the Windows File Explorer, navigate to your chosen download location for Cargo.
If you don't remember, or would like to change the download location, you can do so by logging into Cargo and clicking Account and viewing Software Settings.Open Properties: Right-click on the folder and select "Properties" from the context menu.
Access the Security Tab: In the Properties window, go to the "Security" tab. This tab will show you the list of user accounts and groups that have permissions for the folder.
Check Permissions:
Look at the list under "Group or user names:" to see which users and groups have access to the folder.
Click on a user or group to see the specific permissions granted to them in the box below labeled "Permissions for [User/Group]". This box shows permissions like Read, Write, Modify, etc.
Modify Permissions (if necessary):
If you need to change permissions, you can click the "Edit" button. This will open another window where you can modify permissions.
Select the user or group whose permissions you want to change.
Check or uncheck the boxes under "Allow" or "Deny" to set the desired permissions.
Click "Apply" and then "OK" to save the changes.
Check Cargo Permissions: Ensure that the user account under which Cargo runs is listed and has appropriate permissions.
Apply Changes and Test: After setting the permissions, it's a good idea to test access by downloading and importing an asset from Cargo to see if it can now read from or write to the folder as expected.
For Windows: Check Windows Defender settings
Since most Windows OS devices come with Defender, please check the permissions settings in Defender if you're experiencing an issue downloading assets
Navigate to Windows Defender Firewall settings in the Control Panel or by searching in the Windows search bar
Check whether you are currently connected to "Private networks" or "Guest or public networks"
Click on "Advanced settings" in the left-hand menu
Check whether Outbound connections are currently allowed for the type of network you're currently on (Private or Guest/Public)
If needed, change that setting by clicking on Windows Defender Firewall Properties and changing "Block" to "Allow (default)" for Outbound connections, then click Apply
For macOS: Enable Full Disk Access
If you're receiving an error message when downloading assets, check your system settings that you've enabled Full Disk Access for Cargo.
This grants Cargo permission to access and modify files and data on your computer.
Open System Settings (or System Preferences in older macOS versions)
Go to Privacy & Security
Click on "Full Disk Access" in the sidebar
Click the "+" button to add an application
Select Cargo
You may need to unlock the settings with your administrator password
If you are still having issues, contact us at info@kitbash3d.com and we’ll get you up and running in no time.