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2025 Holiday Support Hours

Details regarding our 2025 end-of-year support schedule, office closure dates, and expected response times

Elaine Deveney avatar
Written by Elaine Deveney
Updated in the last hour

As we approach the end of 2025, the KitBash3D team will be taking a short break to recharge and get ready for an incredible 2026.

We want to keep you informed about our support availability during this time so you know exactly what to expect.

Holiday Schedule

Our support team will be out of the office during the following dates:

  • Offline: Saturday, December 20, 2025

  • Return: Monday, January 5, 2025

Immediate Resources

While we are away, we recommend checking our Help Center for instant answers to common questions:

What if I need help while you are away?

You can still send us messages via our support chat or email, but please note that responses will be delayed. We will answer all inquiries in the order they were received as soon as we return to the office. We've also listed our most common questions in the space below 👇.

Thank you for being part of our community this year.

Happy Holidays!

The KitBash3D Team

Frequently Asked Questions

Purchases & Renewals

I purchased a Kit/used a promotional discount code, why don't I see my order in the My Assets section of kitbash3d.com?

If you used an express checkout service such as Shop, PayPal, Venmo, etc, your purchase is attributed to the email address associated with your express pay account.
Once you locate your receipt, use the email address listed on your receipt to log into kitbash3d.com.
​

If you did not previously have a KitBash3D account with this email address, the system has created a KitBash3D account for you upon the completed transaction.

I forgot to cancel my subscription renewal in time, how do I get a refund for the renewal charges?

Please send us a message ASAP. Renewals are eligible for a refund within 3 days of your renewal date.

(email: info@kitabsh3d.com or use our chat messenger to leave your message & information)

  1. In your message, ensure you include the email address attached to your subscription

  2. If your renewal qualifies for a refund, we'll cancel your access and issue a refund upon our return.

Related Guides

Cancel your subscription

Refunds

I have questions about my OTOY code for 2 Kits.

Sure thing! We have a guide for the 2025 OTOY x KitBash3D offer here.

OTOY x KitBash3D codes expire December 31, 2025 no exceptions.

I have questions about the Humble Bundle offer.

Ok! We have a guide on most frequently asked Humble Bundle questions here.

Cargo Support

I've updated Cargo to 2.4.2, it's in a continuous update loop each time I launch it.

We're sorry about this bug.

To correct it, first, delete all existing Cargo shortcuts pinned to your taskbar or desktop.

Then, remove the below files from your computer and then re-install Cargo.
​

​Windows
File Explorer -> paste this URL into search: %userprofile%\AppData\Roaming

  1. Delete the kitbash3d folder

  2. Empty Recycle Bin

  3. Download and Re-install Cargo from: kitbash3d.com/pages/cargo

  4. Connect your supported 3D software in Account Settings

macOS
IMPORTANT: .kitbash3d is hidden, so it has to be revealed by pressing Command+Shift+. on your keyboard

  1. Delete the kitbash3d and .kitbash3d folder in the Users/[username] folder

  2. Remove the folders from your trash

  3. Download and Re-install Cargo from: kitbash3d.com/pages/cargo

  4. Connect your supported 3D software in Account Settings

Cargo Error 103: Unknown Plugin Error. What does Error 103 mean and how do I fix it?

Error 103 typically occurs when Cargo cannot communicate with the plugin installed in your 3D software. This is one of the most common Cargo errors and usually relates to authentication, connection, or plugin activation issues.

Quick Fixes to Try First:

Check Software Version Compatibility here

Restart Everything

  1. Close your 3D software completely

  2. Exit Cargo (or end the task in Task Manager/Activity Monitor)

  3. Restart your computer

  4. Launch Cargo first, then open your 3D software

  5. Verify Plugin is Enabled Each software has specific locations where the Cargo plugin must be activated: Connecting Cargo to your 3D software

Reinstall the Plugin

  1. In Cargo, go to Account → Software Settings

  2. Hover over your 3D software

  3. Click Remove

  4. Close your 3D software completely

  5. Click Add New Software and go through setup again

Remove User Settings and Reinstall Cargo

This will reset your user settings, connected DCCs and asset history for Cargo.
​

Windows

File Explorer, paste this into the top URL search bar: %userprofile%\AppData\Roaming\kitbash3d

  1. Delete the entire kitbash3d folder

  2. Restart your computer, router, and modem

  3. Log into Cargo

  4. In Cargo Account settings, go through Software Setup again - choosing your 3D software from the menu

  5. Enable/Turn on the Cargo plugin within your 3D software
    (See guides for each DCC HERE)

For macOS

IMPORTANT: .kitbash3d is hidden, so it has to be revealed by pressing Command+Shift+. on your keyboard

  1. Delete the kitbash3d and .kitbash3d folder in the Users/[username] folder

  2. Remove the folders from your trash

  3. Install Cargo from kitbash3d.com/pages/cargo-download

  4. Enable/Turn on the Cargo plugin within your 3D software
    (See guides for each DCC HERE)

I just want to chat 3D software - do you have a forum where I can talk with other DCC experts?

Yes! We have an active Discord server full of creators who use each DCC KitBash3D supports.
​
Invite here ➡️ https://discord.gg/kitbash3d

IMPORTANT: After joining the invite, you must follow the instructions in the #Verification channel.

Related Articles
What 3D Software / Render Engines do your assets work in?
Connecting Cargo to Blender
Connecting Cargo to Maya
Connecting Cargo to Unreal
Connecting Cargo to Cinema 4D (C4D)
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