Cargo Sign In / Sign Up

How to create an account and troubleshoot issues when signing in to Cargo

Maxx Burman avatar
Written by Maxx Burman
Updated this week

Sign Up: Creating an Account

If you already have a KitBash3D.com account, no need to create another for Cargo, you can skip to the Sign In step below 👇

  1. To use Cargo, first, you’ll need to create an account by clicking Sign In from the top right of KitBash3D.com.
    Then click Sign Up in either location of kitbash3d.com/account/login

2. Complete the Sign Up form on the next screen and create your password

Password Requirements

  • 8 or more characters

  • Includes at least 1 capital letter

  • Includes at least 1 number or symbol

  • Does not include common words. Examples: Password, ABC123, NewLogin, etc

3. Check your email for a verification code

Subject: Cargo Verification Code

If you do not see one appear within 2 minutes, search all filtered inbox folders and use the search field within your inbox.

In Gmail, these emails tend to show up in your Promotions folder.

Codes expire after 30 minutes from the time they're requested.

Enter the code from the email into the Verify Email page and click confirm.

4. Download the Cargo application from the top right of KitBash3D.com and install it.

Cargo is a desktop-based application only available on Windows computers.
Additionally, the following system requirements apply:

  • PC running Windows Operating System 10 or later

  • Minimum internet connection speed is 20mb/s

  • Minimum 15 GB free disk space per Kit

  • CPU: 6 Core Processor

  • GPU: 8gb of VRAM

  • RAM: 32gb

  • Monitor Resolution: 1920x1080

See System Requirements for Cargo article for more information

See Cargo Supported 3D Software and Render Engines to ensure Cargo supports your 3D software.


Sign In / Sign Out

To Sign In to Cargo, download the Cargo application from the right corner of KitBash3D.com (see image above), install and open the Desktop Application.

At this time, Cargo is only available for Windows 10 & 11.

Cargo is not compatible with Mac OS, Parallels for Mac or Linux.

If you're experiencing an issue signing into Cargo using your existing KitBash3D password. Try resetting your password in Cargo following the password requirements. This will be your new password for Cargo and your KitBash3D.com account.

  1. Open the Cargo desktop application.
    Enter the email address from your newly created KitBash3D account or the email address you've used to purchase Kits from KitBash3D.com.

Password Reset/Change Password

  1. If you need to reset your password, click Forgot Password? link.

2. Check your email for a verification code.

From: info@kitbash3d.com,
Subject: Your Cargo Password Reset Code

If you do not receive the email within 2 minutes, search all filtered inbox folders and use the search field within your inbox.

In Gmail, these emails tend to show up in your Promotions folder.

Codes expire after 30 minutes from the time they're requested. Enter the code from the email into the Confirm Email page and click continue.

3. Alternatively, you can change your password from the Account Settings Page when you're signed in.

  1. Navigate to your Account Settings from the Left Navigation menu

  2. Within User Details, click “Change Password”

  3. Enter your new password and click “Save”.

Sign Out

  1. To Sign Out of Cargo, navigate to your Account Settings, and click “Sign Out” at the top right of your screen.


Existing KitBash3D Accounts

If you already have an existing KitBash3D account, you can Sign In to Cargo using your same Email Address and Password.

You will be asked to reset your password on the first login to ensure it complies with Cargo’s Password requirements.

  • 8 or more characters

  • Includes at least 1 capital letter

  • Includes at least 1 number or symbol

  • Does not include common words. Examples: Password, ABC123, NewLogin, etc

Once you are signed in, you will see any Kits purchased from KitBash3d.com unlocked on your Kits Page.

To learn more about this, see the Cargo guide for Kits Purchased from KitBash3D.com.

Please note you cannot view your Cargo account from KitBash3D.com/account.

Cargo subscription and billing details can be viewed by logging into the Cargo application and navigating to ACCOUNT.

Google and Shop Pay Sign In

If you already have an existing KitBash3D account, and use Google or Shop Pay to sign in without a password, you can Sign In to Cargo by clicking “Forgot Password?” to verify your email and set a new password for Cargo.


Troubleshooting Help

I can't sign into KitBash3D.com

Why am I instructed to reset my KitBash3D account password when I try to sign in?

We made some big changes to our website when we introduced our new asset browser, Cargo.

If it's the first time you're signing into your KitBash3D account since we launched Cargo, you will need to verify your email and update your password. This is a one-time requirement due to the recent updates on the website.

I didn't receive a verification code or password reset code email

If you're not seeing the verification code or password reset code email in your inbox, please check your Spam, Promotions and Updates sections. The email will be from info@kitbash3d.com, subject line: Your Cargo Password Reset Code.

Keep in mind that if you have requested multiple password reset codes concurrently, only the code within the most recent time stamped email will be valid.

If you're still having trouble accessing your account, please email us at info@KitBash3D.com from the email linked to your KitBash3D account.

I can't sign into Cargo

Cargo Sign-In Page is Unresponsive

If you are experiencing any of the signs listed below, this could be an issue related to your VPN, network security, or firewall settings or if you're using an outdated version of Cargo.

First, ensure that you're using the most up to date version of Cargo, shown in the top left of the Cargo application.


View our change log here, or simply download the latest version from the top right corner of KitBash3D.com.

If you're on the latest version of Cargo and are still facing a non-responsive Cargo sign-in screen, follow the steps in our Troubleshooting Cargo Installation and Download issues guide.

Signs of a Network Security or Firewall Issue

  • Unable to successfully sign into Cargo, but can successfully sign into KitBash3D.com

  • The sign-in button in Cargo is grayed out and appears to be unresponsive or frozen

  • Unable to successfully reset password in Cargo—the Save button is grayed out and unresponsive.

  • No error messages pop up when attempting to sign in.

Windows Defender

Since most Windows OS devices come with Defender, please check the permissions settings in Defender if you're experiencing an unresponsive Cargo sign in screen.

Navigate to Windows Defender Firewall settings in the Control Panel or by searching in the Windows search bar

  • Check whether you are currently connected to "Private networks" or "Guest or public networks"

  • Click on "Advanced settings" in the left-hand menu

  • Check whether Outbound connections are currently allowed for the type of network you're currently on (Private or Guest/Public)

  • If needed, change that setting by clicking on Windows Defender Firewall Properties and changing "Block" to "Allow (default)" for Outbound connections, then click Apply


If you're having trouble accessing your account, please start a chat using the messenger in the bottom left corner of the website, or email us at info@KitBash3D.com.

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