Depending on your VPN, network settings, internal security systems, and folder permissions Cargo may run into connection issues. As a result, you may experience any of the following issues:
Download Error Message
Unable to successfully set up your software or download assets from Cargo.
Unresponsive Cargo Sign-in Page after installation
Unable to successfully sign into Cargo, but can successfully sign into KitBash3D.com
The sign-in button in Cargo is grayed out and appears to be unresponsive or frozen
Unable to successfully reset password in Cargo—the Save button is grayed out and unresponsive.
No error messages pop up when attempting to sign in.
If you experience an error message preventing you from signing in, check out our Sign In/Sign Up Troubleshooting Guide.
Restart Cargo
We've seen users resolve this issue simply by stepping away from Cargo for a few minutes or hours, restarting Cargo and trying again.
Restart Cargo and try again to see if the issue resolves itself. If the issue persists, continue troubleshooting with the following steps.
Restart your device
Restarting your Windows computer can resolve a variety of issues. It's effective for clearing RAM, resetting the software state, resolving network issues, and cleaning up temporary files, just to name a few.
Turn off Your VPN
If you're using a work VPN, try turning it off to resolve the issue you're experiencing.
Allowlist Cargo-Related Domains
If you're unable to , you’ll need to allowlist Cargo related domains and executables. The process to do so is heavily dependent on the security system you’re using.
Your IT Admin should be able to configure your system with the following information.
To make sure Cargo works on your network, you’ll need to whitelist Cargo domains within your internal network security systems.
Whitelist KitBash3D API Domains and all sub domains:
kitbash3d-api.com
*.kitbash3d-api.com
Whitelist the following Cargo Asset end points:
Whitelist the following Cargo Installations end points:
Allowlist Cargo Executables and DLLs:
If you’re having issues from an anti-virus software or unauthorized installation privileges, you’ll need to allowlist the following executables:
Cargo by KitBash3D.exe
CargoPlatformServices.exe
CargoPlatformServices.Managed.dll
CargoPlatformServices.Native.dll
Windows Defender
Since most Windows OS devices come with Defender installed, please check the permissions settings in Defender if you're experiencing an unresponsive Cargo sign in screen.
Navigate to Windows Defender Firewall settings in the Control Panel or by searching in the Windows search bar
Check whether you are currently connected to "Private networks" or "Guest or public networks"
Click on "Advanced settings" in the left-hand menu
Check whether Outbound connections are currently allowed for the type of network you're currently on (Private or Guest/Public)
If needed, change that setting by clicking on Windows Defender Firewall Properties and changing "Block" to "Allow (default)" for Outbound connections, then click Apply
Silent Deployment
For silent deployment, use the following command (case sensitive):
kitbash-cargo-app-<version>-setup.exe /S
File Permissions
In order for Cargo to import assets into your 3D Software, the proper permissions must be set in your download folder (Cargo --> Account).
In the Windows File Explorer, navigate to your chosen download location for Cargo.
If you don't remember, or would like to change the download location, you can do so by logging into Cargo and clicking Account and viewing Software Settings.Open Properties: Right-click on the folder and select "Properties" from the context menu.
Access the Security Tab: In the Properties window, go to the "Security" tab. This tab will show you the list of user accounts and groups that have permissions for the folder.
Check Permissions:
Look at the list under "Group or user names:" to see which users and groups have access to the folder.
Click on a user or group to see the specific permissions granted to them in the box below labeled "Permissions for [User/Group]". This box shows permissions like Read, Write, Modify, etc.
Modify Permissions (if necessary):
If you need to change permissions, you can click the "Edit" button. This will open another window where you can modify permissions.
Select the user or group whose permissions you want to change.
Check or uncheck the boxes under "Allow" or "Deny" to set the desired permissions.
Click "Apply" and then "OK" to save the changes.
Check Cargo Permissions: Ensure that the user account under which Cargo runs is listed and has appropriate permissions.
Apply Changes and Test: After setting the permissions, it's a good idea to test access by downloading and importing an asset from Cargo to see if it can now read from or write to the folder as expected.