Depending on your VPN, network settings or internal security systems, Cargo may run into connection issues. As a result, you may experience any of the following issues:
Download Error Message
Unable to successfully set up your software
Error Message: There was an error with the download. Please try again later.
Appears in Step 2 of the software setup process
Unresponsive Cargo Sign-in Page
Unable to successfully sign into Cargo, but can successfully sign into KitBash3D.com
The sign-in button in Cargo is grayed out and appears to be unresponsive or frozen
Unable to successfully reset password in Cargo—the Save button is grayed out and unresponsive.
No error messages pop up when attempting to sign in.
How to Troubleshoot
In order to resolve these, you’ll need to whitelist Cargo related domains and executables. The process to do so is heavily dependent on the security system you’re using.
Your IT Admin should be able to configure your system with the following information:
We've seen users resolve this issue simply by stepping away from Cargo for a few minutes or hours, restarting Cargo and trying again.
Restart Cargo and try again to see if the issue resolves itself. If the issue persists, continue troubleshooting with the following steps.
Turn off Your VPN
If you're using a work VPN, try turning it off to resolve the issue you're experiencing.
Whitelist Cargo-Related Domains
To make sure Cargo works on your network, you’ll need to whitelist Cargo domains within your internal network security systems.
Whitelist KitBash3D API Domains and all sub domains:
Whitelist the following Cargo Asset end points:
Whitelist the following Cargo Installations end points:
Whitelist Cargo Executables and DLLs:
If you’re having issues from an anti-virus software or unauthorized installation privileges, you’ll need to whitelist the following executables:
Cargo by KitBash3D.exe
For silent deployment, use the following command (case sensitive):