# KitBash3D Help Center

> Welcome to the KitBash3D Help Center

## English

### General Questions

- [KitBash Frequently Asked Questions](https://help.kitbash3d.com/en/articles/13146412-kitbash-frequently-asked-questions.md)
- [OTOY x KitBash3D Offer 2025](https://help.kitbash3d.com/en/articles/13146308-otoy-x-kitbash3d-offer-2025.md): How to redeem your free Kits
- [KitBash3D Merges with Greyscalegorilla](https://help.kitbash3d.com/en/articles/12168858-kitbash3d-merges-with-greyscalegorilla.md): Questions and answers from our teams
- [What is KitBash3D?](https://help.kitbash3d.com/en/articles/6449574-what-is-kitbash3d.md): Join us on our mission to Enable and Inspire the Creators of the Virtual Frontier
- [What is Cargo 3.0?](https://help.kitbash3d.com/en/articles/7893839-what-is-cargo-3-0.md): Cargo by KitBash3D: Every Kit. Every Model. Every Material.
- [What's the difference between purchasing a Kit and a subscription?](https://help.kitbash3d.com/en/articles/10715523-what-s-the-difference-between-purchasing-a-kit-and-a-subscription.md): Learn more about Kits purchased from kitbash3d.com and our subscriptions.
- [Do you offer free assets?](https://help.kitbash3d.com/en/articles/6449598-do-you-offer-free-assets.md): Try Cargo for free or download one of our free Kits
- [How do I get started with 3D and KitBash3D?](https://help.kitbash3d.com/en/articles/6449614-how-do-i-get-started-with-3d-and-kitbash3d.md): A quick start guide to getting started with KitBash3D
- [An update on how we collect your feedback](https://help.kitbash3d.com/en/articles/10629037-an-update-on-how-we-collect-your-feedback.md): How to get your Kit suggestions and feedback to the KitBash3D team
- [How do I give feedback or suggest new Kits?](https://help.kitbash3d.com/en/articles/6449618-how-do-i-give-feedback-or-suggest-new-kits.md): Share your feedback on how to make our Kits even better.
- [Do you offer discounts for students or teachers?](https://help.kitbash3d.com/en/articles/6449608-do-you-offer-discounts-for-students-or-teachers.md): How to submit a request for student or educator discounts
- [How do I contact support?](https://help.kitbash3d.com/en/articles/6449616-how-do-i-contact-support.md)
- [Fab.com FAQs](https://help.kitbash3d.com/en/articles/7217256-fab-com-faqs.md): Answers to all your questions about KitBash3D Kits sold on Fab.com
- [Are real-world buildings clear of copyright and trademark?](https://help.kitbash3d.com/en/articles/5333524-are-real-world-buildings-clear-of-copyright-and-trademark.md): When Kits include real-world buildings, they should generally be modified or used as background pieces.
- [Why doesn't my Kit look exactly like the cover art?](https://help.kitbash3d.com/en/articles/3365337-why-doesn-t-my-kit-look-exactly-like-the-cover-art.md): Our Cover Artists may use additional elements to help show off the assets in a Kit.
- [Retirement of the Cargo Personal Monthly \(Legacy\) Plan](https://help.kitbash3d.com/en/articles/13603861-retirement-of-the-cargo-personal-monthly-legacy-plan.md): Monthly Cargo Personal deprecation
- [Important Update: Required Password Reset for All Users](https://help.kitbash3d.com/en/articles/13766038-important-update-required-password-reset-for-all-users.md): Why your KitBash3D & Cargo password has expired
- [Generating a HAR File for Troubleshooting](https://help.kitbash3d.com/en/articles/14809059-generating-a-har-file-for-troubleshooting.md): Use these steps to record network logs so Support can diagnose technical or performance issues

### Licensing

- [How do I know which License and Usage Rights I need?](https://help.kitbash3d.com/en/articles/6449682-how-do-i-know-which-license-and-usage-rights-i-need.md): Determining the appropriate Usage Rights for Kits and Subscriptions
- [End User License Agreement Restrictions](https://help.kitbash3d.com/en/articles/7053973-end-user-license-agreement-restrictions.md): What you can't do with KitBash3D and Greyscalegorilla assets
- [I’m a freelancer working for a company, which Usage Rights do I need?](https://help.kitbash3d.com/en/articles/6449855-i-m-a-freelancer-working-for-a-company-which-usage-rights-do-i-need.md)
- [Do we still need Teams Usage Rights if only one member of our team is using the assets?](https://help.kitbash3d.com/en/articles/2445205-do-we-still-need-teams-usage-rights-if-only-one-member-of-our-team-is-using-the-assets.md): Licensing Requirements for Multi-Person Studios and Firms
- [Can I use KitBash3D assets for commercial projects or for NFTs?](https://help.kitbash3d.com/en/articles/6449681-can-i-use-kitbash3d-assets-for-commercial-projects-or-for-nfts.md)
- [Can I resell your assets?](https://help.kitbash3d.com/en/articles/6449861-can-i-resell-your-assets.md): Under no circumstances can you sell or distribute KitBash3D assets
- [Can I 3D print your models and resell them?](https://help.kitbash3d.com/en/articles/2466465-can-i-3d-print-your-models-and-resell-them.md): You may be permitted to do so under a Business or Enterprise license. Be sure to read our EULA in full before doing so.
- [Can I upgrade my Individual license to a Teams License?](https://help.kitbash3d.com/en/articles/5834338-can-i-upgrade-my-individual-license-to-a-teams-license.md)
- [Account Sharing and Consequences](https://help.kitbash3d.com/en/articles/7833686-account-sharing-and-consequences.md)
- [Suspended Accounts](https://help.kitbash3d.com/en/articles/7833689-suspended-accounts.md)

### Cargo by KitBash

- [Cargo Tips & Quick Workflow Videos](https://help.kitbash3d.com/en/articles/15674931-cargo-tips-quick-workflow-videos.md): Speed Up Your Workflow
- [Cargo Changelog](https://help.kitbash3d.com/en/articles/10628400-cargo-changelog.md): An ongoing list of Cargo features, improvements and bug fixes.
- [Cargo Supported 3D Software and Render Engines](https://help.kitbash3d.com/en/articles/7833635-cargo-supported-3d-software-and-render-engines.md): Verify that Cargo supports your 3D Software and Render Engine
- [System Requirements for Cargo](https://help.kitbash3d.com/en/articles/7869488-system-requirements-for-cargo.md): Computer requirements and OS versions supported by Cargo
- [How to Access Purchased Kits](https://help.kitbash3d.com/en/articles/7833678-how-to-access-purchased-kits.md)
- [Sunsetting Unity Support in Cargo FAQ](https://help.kitbash3d.com/en/articles/13686375-sunsetting-unity-support-in-cargo-faq.md): Everything you need to know about the discontinuation of Unity support in Cargo
- [Cargo Keyboard Shortcuts](https://help.kitbash3d.com/en/articles/14696765-cargo-keyboard-shortcuts.md)
- [Cargo Sign in Error: "SqliteError: no such column: 'DOWNLOAD\_LOCATION'" on Sign-In](https://help.kitbash3d.com/en/articles/15851946-cargo-sign-in-error-sqliteerror-no-such-column-download_location-on-sign-in.md): How to resolve Cargo sign in error SqliteError: no such column: 'DOWNLOAD\_LOCATION

### Subscriptions and Billing

- [Subscriptions Overview](https://help.kitbash3d.com/en/articles/7833662-subscriptions-overview.md)
- [Subscription FAQs](https://help.kitbash3d.com/en/articles/7939191-subscription-faqs.md): Common questions and answers around how our subscriptions work
- [Subscription Upgrades, Billing, Payments and Refunds](https://help.kitbash3d.com/en/articles/7833673-subscription-upgrades-billing-payments-and-refunds.md): Everything you need to know about managing your subscription
- [Update Your Payment Method](https://help.kitbash3d.com/en/articles/8609520-update-your-payment-method.md): Change your Cargo payment method on file at any time
- [How to cancel your subscription](https://help.kitbash3d.com/en/articles/7833668-how-to-cancel-your-subscription.md): Disable auto-renew at any time from within Cargo
- [Reactivate your subscription](https://help.kitbash3d.com/en/articles/10807030-reactivate-your-subscription.md)

### Kits & 3D Support

- [Discontinued Unity Support for New Kits FAQ](https://help.kitbash3d.com/en/articles/15453049-discontinued-unity-support-for-new-kits-faq.md): Aligning Kit downloads with Cargo for faster builds
- [What comes with a Kit?](https://help.kitbash3d.com/en/articles/6449589-what-comes-with-a-kit.md): Each Kit comes with exactly what you need to build your world
- [What Software/Hardware do I need in order to use Kits?](https://help.kitbash3d.com/en/articles/6449610-what-software-hardware-do-i-need-in-order-to-use-kits.md): Technical recommendations to get the most out of your Kits
- [What 3D Software / Render Engines do your assets work in?](https://help.kitbash3d.com/en/articles/6449658-what-3d-software-render-engines-do-your-assets-work-in.md): An up-to-date list of supported file formats and render engines for ALL our Kits.
- [Can I use your Kits in software that you don’t natively support? When will you support my software?](https://help.kitbash3d.com/en/articles/6449659-can-i-use-your-kits-in-software-that-you-don-t-natively-support-when-will-you-support-my-software.md): Learn how to use our Kits in software we don't yet natively support.
- [How do I get Kit Updates?](https://help.kitbash3d.com/en/articles/6449678-how-do-i-get-kit-updates.md): How to always have the latest version of Kits.
- [What are the tech specs of your Kits? PolyCount? PBR Materials? Real-Time?](https://help.kitbash3d.com/en/articles/6449661-what-are-the-tech-specs-of-your-kits-polycount-pbr-materials-real-time.md): A breakdown of the technical details that make up our Kits.
- [Can I get individual models / materials?](https://help.kitbash3d.com/en/articles/6449662-can-i-get-individual-models-materials.md): We're working on it!
- [Kits No Longer Available on the KB3D Store](https://help.kitbash3d.com/en/articles/4597388-kits-no-longer-available-on-the-kb3d-store.md): The following Kits have been retired
- [Does KitBash3D have a community I can join?](https://help.kitbash3d.com/en/articles/2445235-does-kitbash3d-have-a-community-i-can-join.md): Absolutely! Join us!
- [Can I download my kits in different formats and renderers?](https://help.kitbash3d.com/en/articles/3290350-can-i-download-my-kits-in-different-formats-and-renderers.md): You can download your kit as many times as you want in different formats 
- [How to Best Optimize KitBash3D Kits for Blender](https://help.kitbash3d.com/en/articles/6637865-how-to-best-optimize-kitbash3d-kits-for-blender.md): Helpful tips with step-by-step instructions to optimize your Kits in Blender \(free script included\)
- [How to Quickly Import KitBash3D Models into the Blender Asset Browser](https://help.kitbash3d.com/en/articles/6650132-how-to-quickly-import-kitbash3d-models-into-the-blender-asset-browser.md): Use this script to easily import your KitBash3D models into the Blender Asset Browser
- [Blender: Rendering with Textures Crashes Blender](https://help.kitbash3d.com/en/articles/5048148-blender-rendering-with-textures-crashes-blender.md): Limit the maximum resolution for pictures used in textured display to save memory.
- [How to Open a Kit in Unity with Textures Linked](https://help.kitbash3d.com/en/articles/6476783-how-to-open-a-kit-in-unity-with-textures-linked.md): A step-by-step guide to opening your game-ready Kit in Unity
- [Structural Updates to Unreal Engine Kits: Gameplay Ready](https://help.kitbash3d.com/en/articles/11698511-structural-updates-to-unreal-engine-kits-gameplay-ready.md): With better organization, performance, and customization options, KitBash3D kits are more Unreal-friendly than ever and Gameplay Ready.
- [A Quick Guide: Packed Level Actors & Level Instancing in Unreal Engine with KitBash3D](https://help.kitbash3d.com/en/articles/12038349-a-quick-guide-packed-level-actors-level-instancing-in-unreal-engine-with-kitbash3d.md)
- [Guide to Using KitBash3D Kits with Unreal Engine](https://help.kitbash3d.com/en/articles/6201150-guide-to-using-kitbash3d-kits-with-unreal-engine.md): A helpful guide to getting the most of your KitBash3D Kits with Unreal Engine.
- [How to Fix LODs in Unreal Engine 5 using KitBash3D Kits](https://help.kitbash3d.com/en/articles/6620266-how-to-fix-lods-in-unreal-engine-5-using-kitbash3d-kits.md): Step-by-step solutions for fixing LODs in UE5
- [How to Enable Lumen in UE 5 for Kits](https://help.kitbash3d.com/en/articles/11571109-how-to-enable-lumen-in-ue-5-for-kits.md): When working with Kits created in Unreal 4

### Substance Material Library

- [Substance Material Library Kits Overview](https://help.kitbash3d.com/en/articles/12062240-substance-material-library-kits-overview.md): Everything you need to customize and apply high-quality procedural materials
- [How Do I Use Material Kits in My Software?](https://help.kitbash3d.com/en/articles/12260327-how-do-i-use-material-kits-in-my-software.md)

### kitbash3d.com Accounts & Kit Orders

- [How do I redownload a Kit or download a different file format?](https://help.kitbash3d.com/en/articles/6449636-how-do-i-redownload-a-kit-or-download-a-different-file-format.md): Follow these steps to redownload any Kit or download it in a different file format.
- [How do I access my Kit order invoice and order history?](https://help.kitbash3d.com/en/articles/6449637-how-do-i-access-my-kit-order-invoice-and-order-history.md): How to access past orders and download invoices any time you need them
- [I have 2 accounts, can I merge them into 1 account?](https://help.kitbash3d.com/en/articles/6449629-i-have-2-accounts-can-i-merge-them-into-1-account.md): Learn how to consolidate all your Kits into one account.
- [What is your Kit Purchase refund policy? Can I return or exchange a Kit?](https://help.kitbash3d.com/en/articles/6449638-what-is-your-kit-purchase-refund-policy-can-i-return-or-exchange-a-kit.md): Individual Kit purchase refunds are not guaranteed, but we'll make exceptions for certain instances.