Here are some common reasons that you may receive an error message when attempting to input a discount code during check out:

  • Product is already on sale: Most KitBash3D discount codes do not apply in combination with other discounts or sales (for instance, typically discount codes cannot be applied in combination with a new kit release sale).

  • Discount has expired: Some discounts are only available for a limited time or for a limited number of customers.

  • Discount is not applicable to the items in your cart: Some discounts are only applicable for certain kits, kit types, or certain order sizes. For instance, during a bundle sale the discount will only apply if you have the minimum number of kits in your cart. Be sure to check the terms of the discount.

  • You have already used this discount: Some discount codes are limited to one use per customer. Check if you have already used the discount code on a previous order.

If you don't think any of these situations apply to you or if you have other questions about discounts codes, send us a message using the chat window below and we'll be happy to help! 💬↘

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